News

26 August 2026
You now get support replies 4 times faster: facts, numbers and a person working with AI

Over the past year we rebuilt the way our care team works, so that every customer gets a fast and very specific answer, and gets it from a person rather than from an AI.  Before, when you wrote to support and waited nervously for a real answer, the operator opened the ticket and started by...

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25 June 2025

Good news on shipments from June 25

Dear customers. We're sharing some good news! The logistics situation via Turkey has stabilized: we are once again dispatching parcels on the stated days, and all tariffs, including CDEK, are working. Delivery via Turkey is running smoothly and on schedule, and we expect to return fully to our usual, standard timeframes soon. Thank you for your patience and support during this difficult period...

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5 June 2025

Suspension of sending CDEK tariffs for a week

Dear customers! As we already reported at the beginning of the week, the situation with international logistics has noticeably worsened. Moscow airports periodically suspend operations due to threats related to unmanned aerial vehicles. This leads to delays and flight cancellations. As it became known today, Turkish Airlines is considering the possibility of moving some flights from Moscow to St.

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2 June 2025

Latest news on shipments for June 2

Dear customers. Please note that in recent weeks the situation with international logistics has noticeably worsened. Moscow airports are operating unstably, the number of international flights to Moscow is decreasing, and the load on the remaining ones is increasing sharply. As a result, queues of cargo are forming, comparable to the peak December season. If the batch containing your parcel has...

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27 May 2025

Universal EMS tariff is available again

We have great news: the Universal EMS tariff is open again and will ship this coming Thursday. If your package is already assembled – you need to pay for delivery by Thursday morning so that it leaves in this batch. You can also form new packages for delivery with this tariff. We apologize for the delay.

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21 May 2025

News about the site's operation or when will everything be fixed?

Dear customers, as you know, a few days ago we launched a major site update. It was a technically complex release, and we understand that not everything is working as it should yet. The development team is working without days off, practically 24/7, to fix all errors and shortcomings as quickly as possible. We kindly ask you to treat what is happening with understanding. The update was indeed...

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19 May 2025

Updates and improvements: what has changed in the site's operation

Dear customers! After a short weekend break, the site is working again. We have made a number of changes both to the interface and to the technical part. Below we tell you what exactly has changed. 1. Improved the calculator Made the difference between tariffs more visual, sped up cost calculation. 2. Simplified shipping checkout Added recipient cards with name, address and phone – all...

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