News

26 August 2026
You now get support replies 4 times faster: facts, numbers and a person working with AI

Over the past year we rebuilt the way our care team works, so that every customer gets a fast and very specific answer, and gets it from a person rather than from an AI.  Before, when you wrote to support and waited nervously for a real answer, the operator opened the ticket and started by...

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26 January 2026

Weekly news 26 January

🚀 Leader in delivery speed – CDEK batch: 15.01 – delivered in 9 days. Shipment news from January 26: Shipped from the warehouse last week: UN: 22.01, CDEK: 20.01, 22.01, RU: 22.01 In transit: UN: 08.01, 15.01 , RU: 08.01, 15.01 Arrived in the destination country, gradually being prepared for delivery or already delivered: CDEK: 06.01 - delivered in 12 days, 08.01 - delivered in 10...

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20 January 2026

Section «You asked – we did».

Today we'll share three improvements that made working with the service more convenient and calmer. Now the delivery promo code can be applied not only at the parcel checkout stage, but also later – before payment. If you forgot to enter the promo code or received it after sending the parcel for assembly, no big deal, you can apply it before paying for the parcel. It is now possible to...

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19 January 2026

Weekly news January 19

🚀 The fastest batch this week UN: 02.01 - delivered in 9 days. Shipment updates from January 19: In transit: RU: 02.01 Arrived in the destination country, gradually being delivered or already delivered: UN: 11.12 - delivered in 26 days, 02.01 - delivered in 9 ⚡ days For your convenience, we have made a tariff hint. The numbers – shipment batch dispatch date from the warehouse in day-month...

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9 January 2026

Changes in CDEK Tariffs

Dear customers! Changes have occurred in the CDEK tariffs. «Halva» parcel lockers are becoming unavailable for reasons beyond our control. We apologize for the inconvenience caused and ask that when placing new shipments, you choose CDEK pickup points and parcel lockers. Until January 15 inclusive, couriers can continue loading previously placed orders into «Halva» parcel...

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5 January 2026

From January 5, all new shipments at Vnukovo airport (VKO) return to standard prices

Good news: starting today – January 5, all new shipments at Vnukovo Airport (VKO) are returning to standard prices.  The situation is stabilizing and from today we are resuming work in the normal mode. Thank you for your patience and support during the difficult and tense period at the end of 2025. We value your trust and are glad to start the new year in a stable working rhythm!

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5 January 2026

Weekly news January 5

🎁 New Year's gift just before the year ends or how Santa hurried! December 31, a UN batch from 18.12 arrived to us, and this — is a real record.  🚚  Delivery in just 13 days — a new speed record! News on shipments from January 5: Shipped from the warehouse last week: UN: 02.01, CDEK: 02.01, RU: 02.01 In transit: UN: 11.12, CDEK: 18.12, RU: 18.12 During sales periods...

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29 December 2025

Weekly news December 29

🚀 Leader in delivery speed: CDEK batches: 11.12, RU: 16.12 – delivered in 19 days  News on shipments from December 29: Shipped from the warehouse last week: RU: 26.12 In transit: UN: 28.11, 04.12, 11.12, 18.12, CDEK: 18.12, RU: 04.12, 11.12, 18.12 During sales periods, delivery may take a little longer due to increased load on airlines and customs. We are doing everything possible to...

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26 December 2025

CDEK batch shipment from December 23 is postponed to January

The last scheduled shipment from the warehouse was planned for December 23. During the pre-New Year days, airports operate under extreme overload. For this batch, the carrier confirmed the possibility of departure only with an approximately threefold increase in the tariff. We decided not to ship the parcels under such conditions and not to pass additional expenses on to customers. The batch is...

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22 December 2025

Weekly News December 22

🚀 New delivery speed record: delivered in 19 days – CDEK batches: 04.12, RU: 28.11 Shipment updates from December 22: Shipped from the warehouse last week: UN: 18.12, CDEK: 16.12, 18.12, RU: 18.12, 19.12 In transit: UN: 28.11, 04.12, 11.12, CDEK: 11.12, RU: 04.12, 11.12 During sale periods, delivery may take a bit longer due to increased workload on airlines and at customs. We are...

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15 December 2025

Weekly news December 15

🚀 Week record: delivered in 8 days – CDEK batch: 02.12 already with clients. We love when everything flies so fast! Shipment news from December 15: Shipped from the warehouse last week: UN: 04.12, CDEK: 11.12, RU: 11.12 In transit: UN: 30.10, 28.11, 04.12, CDEK: 04.12, RU: 20.11, 28.11, 04.12 During sales periods, delivery may take a little longer due to increased load on airlines and...

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10 December 2025

Minor delays in receiving and assembly after Black Friday

Dear customers. Due to the large influx of parcels and orders after Black Friday, receiving and packing are experiencing slight delays. Processing times have been increased by 1–2 days. The warehouse team is now working especially hard and at maximum pace to return to standard times as soon as possible. We remind you that parcels are shipped according to the schedule. The last shipping day...

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7 December 2025

Weekly news December 8

🚀 Week's record: delivered in 12 days – CDEK batch: 20.11 already with clients. We love it when everything flies so fast! Shipment news from December 8: Shipped from the warehouse last week: UN: 04.12, CDEK: 02.12, 04.12, RU: 04.12 In transit: UN: 30.10, 20.11, 28.11, CDEK: 25.11, 28.11, RU: 20.11, 28.11 During sales periods, delivery may take a little longer due to increased load on...

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3 December 2025

New Year shipping and support service schedule.

In anticipation of the holidays, we want to inform you in advance about the warehouse and support schedule. Shipments will proceed as planned until December 24 inclusive. There will be no shipments on December 26 and 31. In the new year, we will resume shipments on January 2. December 31 and January 1 are days off for the support service and the purchasing service (buyers) – on these days...

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1 December 2025

Weekly news 1 December

Shipping news from December 1: Shipped from the warehouse last week: UN: 28.11, CDEK: 25.11, 28.11, RU: 25.11, 28.11 In transit: UN: 30.10, 13.11, 20.11, CDEK: 18.11, 20.11, RU: 13.11, 20.11 During sales periods, delivery may take a little longer due to increased workload on airlines and at customs. We are doing everything possible to minimize any inconvenience. Arrived in the destination...

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24 November 2025

Weekly news November 24

🚀 Week record: delivered in 10 days – CDEK batch: 11.11 already with clients. We love when everything flies so fast! Shipment updates from November 24: Shipped from the warehouse last week: UN: 20.11, CDEK: 18.11, 20.11, RU: 19.11, 20.11 In transit: UN: 30.10, 13.11, CDEK: 13.11, RU: 13.11 Arrived in the destination country, gradually being delivered or already delivered: UN: 16.10...

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19 November 2025

Install the Prostobox.com assistant bot

We launched a handy Telegram bot and now paying for and tracking your parcels is even easier. The bot is still in beta, but it can already do a lot: – Sends instant notifications about every move of your parcel at the warehouse, so you never miss a thing. – Takes payments and tops up your balance without opening the site. – Shows a clear history of all transactions: top-ups and...

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17 November 2025

Weekly news 17 November

🚀 Week's record: delivered in 8 days – CDEK batch: 04.11 already with clients. We love when everything flies so fast! Shipment updates from November 17: Shipped from warehouse last week: UN: 13.11, CDEK: 11.11, 13.11, RU: 13.11 In transit: UN: 16.10 (partially delivered), 23.10, 30.10, 06.11, RU: 30.10, 06.11 In connection with new restrictions, the delivery route for the Universal tariff...

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10 November 2025

Weekly news 10 November

🚀 Record of the week: delivered in 9 days – CDEK batch: 28.10 already with clients. We love when everything flies so fast. News about shipments from November 10. Sent from the warehouse last week: UN: 06.11, CDEK: 04.11, 06.11, RU: 06.11 In transit: RU: 23.10, 30.10 UN: 16.10 (partially delivered), 23.10, 30.10 Due to new restrictions, the delivery route for the Universal tariff has...

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3 November 2025

Weekly news November 3

🚀 Record of the week: delivered in 8 days – CDEK batches (21.10, 23.10) already with clients. We love when everything flies so fast. News on shipments from November 3. Shipped from the warehouse last week: UN: 30.10, CDEK: 28.10, 30.10, RU: 30.10 In transit: UN: 16.10, 23.10, RU: 23.10 Arrived in the destination country, gradually being delivered or already delivered:  CDEK...

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27 October 2025

Weekly news 27 October

🚀 Record of the month: delivered in 9 days – CDEK batches (02.10, 08.10) and UN (09.10) already with clients. We love when everything flies so fast. News about shipments from October 27. Shipped from the warehouse last week: UN: 23.10, CDEK: 21.10, 23.10, RU: 23.10 In transit: UN: 16.10, RU: 16.10 Arrived in the destination country, gradually going out for delivery or already...

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